Service Desk Pro: Fast IT Support & Troubleshooting

Perkins Coie LLP; Phoenix (AZ); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Paid time off

Job summary

Perkins Coie LLP is seeking a Service Desk Support Technician to join the Immediate Response Team, serving as the first point of contact for technology support requests. You will troubleshoot and resolve end-user issues, manage tickets in ServiceNow, and ensure timely escalation and documentation.

The role runs Monday–Friday, 12:30 PM–9:00 PM Pacific Time, and requires legal work authorization in the United States.

Qualifications

• Associate or bachelor’s degree preferred.
• At least one year of experience in a technical support environment or equivalent.
• A+, Network+, MCSE, or equivalent technical training strongly preferred.

Responsibilities

• Provide timely technical support via phone, email, and chat, resolving a high volume of end-user requests.
• Troubleshoot hardware, software, operating systems, peripherals, and connectivity issues.
• Prioritize, document, and appropriately elevate incidents in ServiceNow.
• Maintain accurate technical documentation, including support tickets, installation procedures, and knowledge base articles.
• Collaborate with team members to ensure efficient routing and resolution of support requests.
• Assist in developing and improving Service Desk processes, procedures, and technical documentation.

Skills

Customer service

Troubleshooting

Communication

Time management

Windows OS

Education

Associate or Bachelor's degree preferred

Tools

ServiceNow

Office software

Job description

Perkins Coie LLP is seeking a Service Desk Support Technician to join the Immediate Response Team, serving as the first point of contact for technology support requests. You will troubleshoot and resolve end-user issues, manage tickets in ServiceNow, and ensure timely escalation and documentation.

The role runs Monday–Friday, 12:30 PM–9:00 PM Pacific Time, and requires legal work authorization in the United States.