Service Desk Specialist: Onsite IT Support & Troubleshooting

Insight Global; Kansas City (MO); On-site; USD 38,000 - 50,000; Full time

Job summary

Insight Global is seeking a Service Desk Analyst to work onsite for one of our customers in the Kansas City, MO area. This role will fit into a team that acts as the main point of contact for IT requests, focusing on resolving tier 1 issues and some tier 2 problems.

The position requires excellent communication and customer service skills, desktop installation/configuration/maintenance, and a strong ability to troubleshoot and document IT tickets.

Qualifications

• 1+ year of experience within a service desk position or similar.
• Hands on experience handling tickets in ServiceNow
• Knowledge of ITIL standards
• Wide range of knowledge with other software applications such as the Microsoft Office suite, mobile computers and smart phones
• Excellent communication and customer service skills
• Strong documentation skills from assigned tickets
• Hands-on use of AI tools such as Copilot, ChatGPT or Claude
• Experience with scripting/coding languages such as Java, Python, PowerShell or similar

Responsibilities

• Provide tier 1 (and some tier 2) IT support for requests.
• Install, configure, and maintain desktop equipment and software.
• Serve as main point of contact for IT requests and coordinate with users across the organization.
• Troubleshoot, repair, and resolve technology problems in a timely manner.
• Communicate clearly with internal staff and maintain thorough ticket documentation.

Skills

Excellent communication

Customer service skills

Documentation skills

AI tools experience

Scripting languages

Tools

ServiceNow

Microsoft Office

Job description

Insight Global is seeking a Service Desk Analyst to work onsite for one of our customers in the Kansas City, MO area. This role will fit into a team that acts as the main point of contact for IT requests, focusing on resolving tier 1 issues and some tier 2 problems.

The position requires excellent communication and customer service skills, desktop installation/configuration/maintenance, and a strong ability to troubleshoot and document IT tickets.