Onsite IT Systems Analyst - Client Support

Integrity IT Solutions; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Parking

Team atmosphere

Job summary

Integrity IT Solutions, based in Union Station, Kansas City, MO, seeks a Technical Systems Analyst to provide hands-on IT support to clients in a fast-paced environment. You will troubleshoot desktops, software, MS 365, connectivity, and more while delivering a professional client experience.

You will join a values-driven team that emphasizes ownership, integrity, and collaboration. This permanent, in-person role offers competitive benefits and growth opportunities within a friendly, supportive

Qualifications

• 2 to 5 years of end-user, helpdesk, or desktop support experience.
• Security-first mindset; protect client systems and information.
• Excellent written and verbal communication skills with the ability to explain technical issues clearly to non-technical users.

Responsibilities

• Serve as primary contact for clients requesting technical support via calls, chat, email, and support tickets.
• Provide Desktop support by troubleshooting and resolving end-user hardware, software, Microsoft 365, connectivity, printing, and other technical issues.
• Actively participate in the incoming call queue and assist with answering and triaging client support calls.
• Create, document, update, and manage support tickets through resolution, including accurate notes and time entries.
• Communicate directly with clients throughout the support process and provide timely status updates.
• Escalate complex technical issues appropriately while maintaining ownership of the client experience.
• Configure and troubleshoot desktops, laptops, peripherals, and network connectivity.
• Assist with advanced technical work including networking, servers, Microsoft 365 administration, infrastructure, migrations, and projects.
• Adapt to changing priorities and assist with other technical and client-support responsibilities as needed.

Skills

Customer service

Strong communication

Self-motivated

Tools

Microsoft 365

Job description

Integrity IT Solutions, based in Union Station, Kansas City, MO, seeks a Technical Systems Analyst to provide hands-on IT support to clients in a fast-paced environment. You will troubleshoot desktops, software, MS 365, connectivity, and more while delivering a professional client experience.

You will join a values-driven team that emphasizes ownership, integrity, and collaboration. This permanent, in-person role offers competitive benefits and growth opportunities within a friendly, supportive