Desktop Technician

Insight Global; Kansas City (MO); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Insight Global is seeking a Desktop Technician to work onsite in the Kansas City area. You will resolve level 2 hardware and software issues on devices such as computers, printers, and scanners and participate in IT asset management and imaging.

You’ll push drivers and Intune configurations while coordinating with software vendors. You will be the front-line, professional point of contact for executives, using ServiceNow to track requests and document resolutions.

Formación

• 5+ years of hands-on desktop experience troubleshooting Windows laptops, printers, scanners, etc.
• Experience with ServiceNow ticketing system.
• Strong knowledge of Microsoft environment troubleshooting (Intune, Exchange, Windows).
• Experience with Windows OS and remote connection tools.
• VIP support experience with executives.
• Knowledge of network security practices.
• Interest in AI and familiarity with Claude, ChatGPT, Co-Pilot or similar.

Responsabilidades

• Handle level 2 desktop support in a fully onsite environment.
• Manage IT assets, PC imaging, and hardware/software deployments.
• Interface with software suppliers to manage inventory and updates.
• Provide front-line support for executives and VIPs.
• Operate via ServiceNow queue to resolve tickets and document resolutions.

Conocimientos

Desktop support

ServiceNow

Intune

VIP support

Executive access

Network security

AI tools

Herramientas

ServiceNow

Intune

Descripción del empleo

Job Description

Insight Global is looking for a Desktop Technician to work onsite for one of our client's in the Kansas City area. This is a fully onsite position! In this role, this person will be responsible for providing level 2 technician issues related to both hardware and software. The most common devices this person will be supporting include computers, printers, and scanners to name a few. This role will work from a ServiceNow ticketing queue and be aligned to the desktop support requests. This role also has responsibility that aligns to IT asset management, PC imaging, and hardware/software deployments. On the software side, this role will be supporting out of the box software, pushing through Intune, pushing drivers, etc. This person will also interface with the companies software suppliers to help manage inventory. It is also very important that this person be polished and professional as they will be the front-line support for the executives as well!

Skills and Requirements

• 5+ years of hands on desktop experience troubleshooting devices such as windows laptops, phones, printers, scanners, etc
• Has supplied installation instructions, resolution documentation, and performance upgrades on devices.
• Experience with ServiceNow as a ticketing system
• Strong knowledge of software troubleshooting in Microsoft environment (ex: Intune, exchange, windows, etc)
• Experience working with operating systems (preferably Microsoft) and remote connection systems
• Skilled in VIP support and has worked directly with executives
• Has knowledge and is up to date on network security practices
• Interest in AI and hands on experience with tools such as Claude, ChatGPT, Co-Pilot or similar

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].