Regional IT Help Desk Analyst — On-Site in KC

Reveille-Group,-LL; Kansas City (KS); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision

FSA

PTO

Commuting reimbursement

401K / matching

Wellness subsidies

LTD/STD/AD&D insurance

Salary compensation

Job summary

Reveille Group is seeking an IT Helpdesk Regional Analyst in Kansas City, KS to provide hardware/software troubleshooting and onsite/remote login support for HUD’s CIO office. This on-site role includes commuting reimbursement and supports the End User Support program.

You will install, repair, configure devices, manage ServiceNow tickets, and create end-user training materials while ensuring systems are current with patches and images. Strong communication is essential.

Qualifications

• 5+ years experience supporting helpdesk responsibilities.
• Active Public Trust Clearance (or eligibility).
• US Citizen status.
• Ability to commute onsite to downtown Kansas City, KS daily.
• Experience creating standard operating procedures and updating process documentation.
• Proficient with Microsoft Suite, TEAMS, OneDrive, ServiceNow, Windows Updates, and desktop setup.

Responsibilities

• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripherals following specs.
• Answers questions or resolves computer problems for clients or staff in person, by phone, or remotely.
• Maintains daily data communication records, problems, and remedial action taken.
• Develops training materials and trains users in hardware and software usage.
• Provide technical support to HUD Office of the CIO.
• Provide hands-on support for other organizations on the End User Support program.
• Onsite support is provided at the Kansas City, KS office.
• Preps and sets up computer hardware/peripherals for new users; works Service Desk queues.
• Ensures systems have latest image and patches/updates.
• Collaborates with HUD IT Directors.
• Supports projects such as Tech Refresh, Domain Consolidation, and Server migration.

Skills

Helpdesk experience

Public Trust Clearance

US Citizenship

Onsite commute

SOP/doc writing

MS Suite / TEAMS / OneDrive

ServiceNow ticketing

Hardware/Software troubleshooting

Tools

Microsoft Suite

Microsoft TEAMS

OneDrive

ServiceNow

Windows Updates

Desktop setup & imaging

Job description

Reveille Group is seeking an IT Helpdesk Regional Analyst in Kansas City, KS to provide hardware/software troubleshooting and onsite/remote login support for HUD’s CIO office. This on-site role includes commuting reimbursement and supports the End User Support program.

You will install, repair, configure devices, manage ServiceNow tickets, and create end-user training materials while ensuring systems are current with patches and images. Strong communication is essential.