Healthcare IT Service Desk Technician

kansashealthsystem; Kansas City (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

Kansas Health System in Kansas City is seeking a Service Desk Technician to provide frontline IT support via phone, email, chat and desk side, handling installation, configuration and ongoing usability of desktop hardware and software.

You will maintain knowledge articles, troubleshoot issues to SLA, document resolutions, and contribute to on-site and remote support across multiple sites in the Kansas City metro. High school diploma and IT support experience required.

Qualifications

• Experience in a Call Center or Service Desk or customer service environment.
• Experience with Microsoft Office software.
• Experience with Microsoft operating systems.

Responsibilities

• Assist users by phone, email, chat or desk side in a prompt, professional manner.
• Assist with installation, configuration and ongoing usability of desktop computers and software.
• Document issues and resolutions in the service desk system.
• Maintain knowledge base articles and contribute to policies and procedures.

Skills

Customer service

Communication

Troubleshooting

Education

High School Graduate

Associates Degree (preferred)

Tools

Microsoft Office

Windows OS

Job description

Kansas Health System in Kansas City is seeking a Service Desk Technician to provide frontline IT support via phone, email, chat and desk side, handling installation, configuration and ongoing usability of desktop hardware and software.

You will maintain knowledge articles, troubleshoot issues to SLA, document resolutions, and contribute to on-site and remote support across multiple sites in the Kansas City metro. High school diploma and IT support experience required.