Onsite Service Desk Analyst II – IT Support Pro

Americo Financial Life and Annuity; Kansas City (MO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Tuition reimbursement

Job summary

Americo Financial Life and Annuity in Kansas City, MO, is seeking a Service Desk Analyst to provide Tier 1/2 end-user support onsite from 8:00 to 17:00. You will manage incidents, provisioning, and access, while maintaining security and productivity across Windows and macOS devices and enterprise apps.

The role requires hands-on experience with M365, AD/Entra ID, Intune, VPN, and security tools, along with strong collaboration with IT teams.

Qualifications

• 2–4+ years in Service Desk/Desktop Support in a medium-to-large enterprise.
• Strong Windows 10/11 troubleshooting and endpoint configuration knowledge.
• Hands-on experience with Microsoft 365, Exchange Online, AD/Entra ID, Intune/Autopilot/MDT, VPN, wifi, and network basics.

Responsibilities

• Provide Tier 1 and 2 end-user support for associates, contractors, and partners; own incidents through resolution or escalation.
• Build, deploy, and support laptops/desktops using Intune, Autopilot, MDT; manage device lifecycle across Dell/Lenovo/HP.
• Handle account provisioning and access in Active Directory, Entra ID, M365, Exchange Online; troubleshoot MFA and CA.
• Triage network issues (TCP/IP, DNS, DHCP, VPN, VLAN, Wi‑Fi) and security alerts (CrowdStrike, Defender).
• Document tickets in Freshservice; contribute to knowledge base and process improvements.

Skills

Strong troubleshooting

End user computing

Team collaboration

Education

Technical or vocational education

Four-year college education

Tools

Microsoft 365

Exchange Online

Active Directory

Entra ID

Intune

Autopilot

MDT

VPN

Wi-Fi

VLAN

TCP/IP

DNS

DHCP

Okta

Duo

CrowdStrike Falcon

Microsoft Defender for Endpoint

Freshservice

Cisco Meraki

SonicWall

Job description

Americo Financial Life and Annuity in Kansas City, MO, is seeking a Service Desk Analyst to provide Tier 1/2 end-user support onsite from 8:00 to 17:00. You will manage incidents, provisioning, and access, while maintaining security and productivity across Windows and macOS devices and enterprise apps.

The role requires hands-on experience with M365, AD/Entra ID, Intune, VPN, and security tools, along with strong collaboration with IT teams.