Service Desk Manager | TS/SCI Lead, Mission IT Support

General Dynamics Information Technology; Newington (CT); On-site; USD 128,000 - 173,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Paid education and certifications

Job summary

General Dynamics Information Technology is seeking a Systems Administrator Advisor/Service Desk Manager to lead a team delivering top-flight customer experience on enterprise IT systems. The role emphasizes security, incident resolution, and cross-team collaboration to ensure mission success.

Candidates should have 5+ years of related experience, Sec+/ITIL certifications, and TS/SCI clearance. On-site work at a customer site is required with US citizenship.

Qualifications

• 5+ years of related experience.
• Required Technical Skills: Sec+, ITIL.
• Security Clearance Level: TS/SCI.
• US Citizenship Required: Yes

Responsibilities

• Manages the functionality and efficiency of a group of computers running on one or more operating systems.
• Works with multiple teammates and work centers to achieve the mission.
• Works with the team to resolve challenges.
• Supports a highly dynamic environment focused on mission success.
• Provides superb customer experience to enable the mission.
• Utilize your full suite of technical and interpersonal skills to support the mission.

Skills

Active Directory (AD)

Information Technology (IT) Services

Troubleshooting

Job description

General Dynamics Information Technology is seeking a Systems Administrator Advisor/Service Desk Manager to lead a team delivering top-flight customer experience on enterprise IT systems. The role emphasizes security, incident resolution, and cross-team collaboration to ensure mission success.

Candidates should have 5+ years of related experience, Sec+/ITIL certifications, and TS/SCI clearance. On-site work at a customer site is required with US citizenship.