Service Desk Manager

General Dynamics Information Technology; Newington (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility support

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) is seeking a Service Desk Manager to lead a team of technicians delivering top-tier customer support for mission-critical environments. You will champion efficient incident resolution and maintain high service standards on-site at the customer location.

The role requires 5+ years of related experience, security clearance TS/SCI, and certifications such as Sec+ and ITIL.

Qualifications

• Must have technical training, certification or degree.
• Strong documentation and communication skills are required.
• Problem solving and clear written/spoken communication are essential.

Responsibilities

• Lead a group of service desk technicians delivering top-flight customer experience.
• Collaborate with teammates and work centers to achieve the mission.
• Resolve challenges in a highly dynamic environment focused on mission success.
• Provide superb customer experience to enable the mission.
• Utilize technical and interpersonal skills to support mission objectives.

Skills

Documentation

Problem Solving

Communication

Education

Technical Training, Certification(s) or Degree

Tools

Sec+

ITIL

CCNA

Job description

Transform technology into opportunity as a Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team to lead a team of Service Desk technicians delivering top flight customer experience.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Works with multiple teammates and work centers to achieve the mission
• Works to with the team to resolve challenges
• Supports a highly dynamic environment focused on mission success
• Provides superb customer experience to enable the mission
• Utilize your full suite of technical and interpersonal skills to support the mission

WHAT YOU’LL NEED TO SUCCEED:

• Education: Technical Training, Certification(s) or Degree
• Required Experience: 5+ years of related experience
• Required Technical Skills: Sec+, ITIL
• Security Clearance Level: TS/SCI
• Required Skills and Abilities: Documentation, Problem Solving, Communication
• Preferred Skills: CCNA
• Location: On Customer Site
• US Citizenship Required

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays