Mission-Critical Service Desk Administrator - TS/SCI

General Dynamics Information Technology; Newington (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Service Desk System Administrator to support a DoW customer in an onsite role at Newington, VA. The position focuses on improving system performance, optimizing service delivery, and elevating customer experience across mission-critical operations.

Qualified candidates will have a High School Diploma, 3+ years of experience, and 8570-compliant (Security+) certification.

Qualifications

• High School Diploma is required.
• 3+ years of experience in a Service Desk/IT environment.
• 8570 compliant (Security+) certification is required.

Responsibilities

• Provide independent and collaborative support across multiple work centers.
• Create a knowledge base, SOPs, and documentation to solve customer challenges.
• Support a fast-paced environment with high expectations and visibility of real world operations.
• Assist in enabling mission-focused customers through exceptional support.

Skills

Excellent Customer Service Skills

Knowledge of deploying software

Hardware configuration

Experience imaging Desktop and Dell Wy

Tier I Network troubleshooting

Experience in Active Directory

Experience in VMware Horizon

Experience in KVM Configuration

Education

High School Diploma

Tools

ServiceNow Ticketing system

Microsoft Azure

VDI

Job description

General Dynamics Information Technology (GDIT) is seeking a Service Desk System Administrator to support a DoW customer in an onsite role at Newington, VA. The position focuses on improving system performance, optimizing service delivery, and elevating customer experience across mission-critical operations.

Qualified candidates will have a High School Diploma, 3+ years of experience, and 8570-compliant (Security+) certification.