Senior Service Desk Manager — On-Site, Classified IT Leader

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility

Benefits and wellness packages (401K,

Job summary

General Dynamics Information Technology seeks a Service Desk Manager to lead the on-site classified help desk, ensuring secure, high-quality IT support across multiple locations in the United States.

The role requires 5+ years in IT service management, a active Top Secret or DOE Q clearance, and ServiceNow experience. Candidates must be U.S. citizens and comfortable working in a classified environment with executive-level stakeholders.

Qualifications

• BA/BS (or equivalent experience) required.
• 5+ years of experience in IT service management or similar role.
• CompTIA Security+ (DoD 8570) required within 6 months of starting.
• Active Top Secret or DOE Q clearance.
• U.S. citizenship required to work on classified environments.
• Experience with ServiceNow platform and ITIL processes.

Responsibilities

• Oversee day-to-day operations of on-site classified help desk.
• Supervise and support help desk technicians across dispersed sites in the U.S.
• Manage service requests and incidents in ServiceNow.

Skills

Customer service

Leadership

Education

BA/BS or equivalent experience

Tools

ServiceNow

Job description

General Dynamics Information Technology seeks a Service Desk Manager to lead the on-site classified help desk, ensuring secure, high-quality IT support across multiple locations in the United States.

The role requires 5+ years in IT service management, a active Top Secret or DOE Q clearance, and ServiceNow experience. Candidates must be U.S. citizens and comfortable working in a classified environment with executive-level stakeholders.