Service Desk Manager - Placement

Apex Systems; Washington (District of Columbia); On-site; USD 68,880 - 82,656; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Employee Assistance Program

Job summary

A technology services provider in Washington, DC is seeking a Service Desk Manager to oversee IT support operations. The candidate will lead a team, manage escalations, and ensure the resolution of incidents, requiring a bachelor's degree and 5 years of IT service experience. This full-time role offers a pay range of $50.00 to $60.00 per hour and requires the ability to obtain a security clearance.

Qualifications

• Minimum of five (5) years of experience in IT support services.
• CompTIA A+ or ITIL 4 certification required.
• Candidates must be US Citizens able to obtain security clearance.

Responsibilities

• Oversee Tier 1, Tier 2, and Tier 3 support operations.
• Manage service desk escalations and ensure customer satisfaction.
• Coordinate efforts of system administrators to resolve technical issues.

Skills

IT support services

Microsoft Service Admin

Microsoft 365

ServiceNow

Account management

Outgoing personality

Education

Bachelor’s degree in a relevant field

Job description

Service Desk Manager - Placement

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This range is provided by Apex Systems. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

$50.00/hr - $60.00/hr

Job Details

Title: IT Service Desk Manager

Location: Fully onsite in Washington DC

Contract: 6 month contract to fulltime perm hire

Pay: $50.00 - $60.00 / hourly (Based on experience)

Salary Conversion upon perm

Clearance: Candidates must be US Citizens able to obtain and/or maintain a security clearance as a condition of continuation of employment.

Certification: CompTIA A+ or ITIL 4

Apply Here: send a resume to Skylar at [e-mail]

Qualifications

• Bachelor’s degree in a relevant field
• Minimum of five (5) years of experience in IT support services
• Basic understanding of Microsoft Service Admin
• Microsoft 365
• ServiceNow experience (ticketing system and how to get data out of the program)
• Understanding account management
• Outgoing personality

Responsibilities

IT Service Desk Manager responsible for overseeing all Tier 1, Tier 2, and Tier 3 support operations to ensure the timely and effective resolution of end-user IT incidents. The IT Service Desk Manager shall serve as the primary point of contact for all service desk escalations and shall be accountable for ensuring customer satisfaction through proactive service request management and adherence to ITIL v4 standards. The role leads a team of support technicians and system administrators, monitors and reports on performance metrics, and ensures compliance with service level agreements (SLAs) as defined in the contract. Responsibilities include coordinating the efforts of Tier 3 system administrators to resolve complex technical issues and ensuring alignment with enterprise IT strategies and security policies.

EEO statement

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting