IT Technician

Apex Systems

Merrifield (VA)

On-site

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Employee stock purchase program

Health Savings Account

Employee Assistance Program

Job summary

A leading IT services company is seeking an IT Technician to provide Tier 1 and Tier 2 technical support. Responsibilities include troubleshooting hardware and software issues, managing equipment inventory, and supporting employee moves. Ideal candidates will have strong organizational skills and a background in IT support. This entry-level, full-time position offers comprehensive benefits including medical and professional development programs. Location is in Merrifield, Virginia.

Qualifications

Experience with Tier 1 or Tier 2 diagnostics and troubleshooting.
Familiarity with PC, Laptop, and Thin Client devices.
Adept in documenting operating procedures and ticket notation.

Responsibilities

Perform hardware and software diagnostics and troubleshooting.
Document operating procedures and manage ticketing system.
Manage equipment moves including installs and cable management.

Skills

Tier 1 or Tier 2 diagnostics and troubleshooting

Familiarity with PC, Laptop, and Thin Client devices

Documentation of operating procedures

ServiceNow or equivalent ticketing system

Asset Management & Inventory Control

Cable management

Effective organizational skills

Time management skills

Job description

IT Technician at Apex Systems

Join to apply for the IT Technician role at Apex Systems

Get AI-powered advice on this job and more exclusive features.

Job Description

Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software.
Familiarity with PC, Laptop, and Thin Client devices.
Experience in documenting operating procedures and adept ticket notation ability.
Experience with ServiceNow or equivalent ticketing system.
Experience with Asset Management & Inventory Control – scanning, updating, tracking, collection, and overall management of NF assets to ensure accuracy and availability of equipment.
Perform employee moves to include equipment tear‑downs, installs, and cable management.
Ability to work independently and in a large group setting.
Effective organizational, planning, and time management skills.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require an accommodation to use our website for searching or applying, please contact our Employee Services Department at [email protected] or 844‑463‑6178.

Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Seniority Level