Technical BSA

Apex Systems; Reston (VA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee stock purchase program

401(k) with company match

Professional development access

Job summary

A leading IT solutions company in Reston, VA seeks an experienced ServiceNow Business Systems Analyst. The role requires extensive experience with ServiceNow modules and a strong track record in managing implementations and upgrades. Candidates should possess excellent analytical skills and have a minimum of 8 years of relevant experience. This hybrid position allows for flexible work arrangements, providing a great work-life balance and professional growth opportunities.

Qualifications

• 8-10+ years of hands-on experience with multiple ServiceNow modules.
• Experience with RESTful web services, Linux, and scripting.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage backlog and gather requirements on the ServiceNow platform.
• Design and support various implementations and upgrades.
• Collaborate with internal systems teams and vendor support.

Skills

ServiceNow modules experience

Analytical skills

Problem-solving skills

Excellent communication

Education

Bachelor's Degree

Tools

ServiceNow

Agile methodology

Linux

Job description

Job Description

For immediate response, please send to [email protected] Updated WORD resume, desired salary rate, and best time to speak!

Job #3011848

Position

ServiceNow Business Systems Analyst

Location

Reston, VA (HYBRID - 2 days onsite per week)

Duration

Direct Hire

MUST HAVES

• Authorized to work in the US & Bachelor’s Degree & 8+ years of experience OR Master’s & 6+ years of experience
• Extensive experience within ServiceNow modules
• Experience with Asset Management Software

Key Responsibilities

• Manage backlog, gather requirements, design, test & support various implementations, enhancements, and upgrades on the ServiceNow platform with minimal supervision.
• Actively participate and collaborate in a mature operational model and help enhance processes.
• Collaborate tasks with vendor technical support, other internal systems teams, and project development staff to ensure successful COTs/SaaS integration implementation within the enterprise.
• Manage the ServiceNow/UCMDB/Flexera Discovery infrastructure, including schedules, credentials, mid-servers and patterns.
• Help design, test, and support RESTful web services, Linux and scripting environments, integrations, database, and server development.
• Support software and web architecture requirements analysis, testing and maintenance.
• Leverage deep functional knowledge to independently design and develop smart and innovative solutions to satisfy business requirements.
• Develop deep understanding of tie‑ins with other systems and platforms within the corporate systems landscape.
• Ensure key documentation is completed to a high standard and present technical information to senior management in a concise manner.
• Hands‑on ability to build quick prototypes/visuals to assist with high level product concepts and epic stories.
• Write and maintain strong unit, functional and integration tests ready to be automated in a continuous integration environment.
• Active participation in evolving our application platform to meet scaling, security, and compliance need.

Required Qualifications

• 8-10+ years of hands‑on experience working with multiple ServiceNow modules like ITSM, Change‑Incident‑Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.
• Experience in working on RESTful web services, Linux and scripting platforms and technical audit platforms is preferred.
• Experience in Software Asset Management (SAM) / IT Asset Management (ITAM) domain for both on‑prem and SaaS software platform, USU, SNOW License Manager or HP Asset Manager.
• Excellent analytical, problem‑solving skills with clear and concise communication – verbal and written.

Nice to have

• Certifications in ServiceNow administration is preferred.
• Software Asset Management (SAM) certification is a plus.
• Advanced Microsoft Excel, PowerPoint knowledge is a plus.
• Exposure to collaboration tools such as SharePoint, Confluence and Jira.
• Able to perform the complete system life cycle using Agile Engineering and Agile Scrum Methodology preferably in JIRA.
• Familiar with VMware, AIX, KVM virtualization and Docker, Kubernetes app virtualization.
• Strong Linux, OS skills & Web UI experience as an analysis.

Equal Employment Opportunity Statement

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401(k) program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.