Office Systems Technician II: Field & IT Support

Konica Minolta Business Solutions U.S.A., Inc.; Greenwood Village (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Hands-on training

Exposure to IT networks

Car allowance program

Laptop and phone provided

Inclusive workplace environment

Comprehensive benefits: holidays, VAC,

Job summary

Konica Minolta is seeking an Office Systems Associate 2 to perform maintenance and repairs on our products, diagnose issues, and install hardware at customer sites. A+ or N+ certification and IT exposure are a plus, with 0–2 years of relevant experience.

Travel to customer locations is required, and you will log visits, coordinate with account management, and help ensure customer satisfaction while using provided laptop, phone, and training benefits.

Qualifications

• 0-2 years experience servicing/repairing office equipment or machinery.
• High School Diploma or GED or equivalent experience.
• A+ or N+ Certification preferred and exposure to IT Networks a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity.
• Log service visits and document updates to the Konica Minolta Systems for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

Skills

0-2 years servicing/repairing office设备

Education

High School Diploma/GED

Tools

A+ or N+ Certification

Job description

Konica Minolta is seeking an Office Systems Associate 2 to perform maintenance and repairs on our products, diagnose issues, and install hardware at customer sites. A+ or N+ certification and IT exposure are a plus, with 0–2 years of relevant experience.

Travel to customer locations is required, and you will log visits, coordinate with account management, and help ensure customer satisfaction while using provided laptop, phone, and training benefits.