Service Desk Engineer - Remote & Onsite Support

Konica Minolta Business Solutions U.S.A., Inc.; Rutland (VT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is looking for a motivated Service Desk Engineer to provide both remote and onsite technical support in Microsoft-based environments. Candidates should ideally have 2+ years of experience in helpdesk or network administration, strong communication skills, and a solid understanding of Windows operating systems and Active Directory management.

The job involves diagnosing technical challenges, managing user accounts, and continuously developing skills in current technologies. This role will be vital in building relationships with clients and providing excellent service.

Qualifications

• 2+ years’ experience in a related role.
• Real-world experience in helpdesk or network administration.
• Desire to learn new products and technologies.

Responsibilities

• Provide remote technical support to clients.
• Conduct onsite technical support at client locations.
• Diagnose and resolve workstation and server issues.

Skills

Helpdesk support

Network administration

Windows operating systems

Active Directory management

Exceptional listening skills

Analytical skills

Strong communication

Education

Minimum of a two-year college degree

Tools

Remote support tools

VMware

Microsoft Hyper-V

Job description

Konica Minolta Business Solutions U.S.A., Inc. is looking for a motivated Service Desk Engineer to provide both remote and onsite technical support in Microsoft-based environments. Candidates should ideally have 2+ years of experience in helpdesk or network administration, strong communication skills, and a solid understanding of Windows operating systems and Active Directory management.

The job involves diagnosing technical challenges, managing user accounts, and continuously developing skills in current technologies. This role will be vital in building relationships with clients and providing excellent service.