Hybrid Service Desk Engineer (Remote/Onsite)

Konica Minolta Business Solutions Canada; Westbrook (ME); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking a Service Desk Engineer to provide technical support within Microsoft-based environments. This position works 3 days onsite and 2 days remote, ensuring effective resolutions for client technical issues.

The ideal candidate will have at least 1 year of relevant experience and a background in technical support and network administration. Strong communication skills are essential for success in this role.

Qualifications

• 1+ years of experience in a related role.
• Great verbal and written communication skills.
• Experience with Windows 7/8, Windows Server 2003/2008/2012.

Responsibilities

• Provide remote technical support to clients using remote control tools.
• Conduct onsite technical support at client locations.
• Diagnose and resolve workstation, server, and network issues.

Skills

Technical support

Windows workstation experience

Active Directory administration

Virtualization technologies

Networking hardware/software

Education

College or IT trade school degree

Industry certifications (CompTIA, Microsoft, Cisco, VMware)

Job description

Konica Minolta Business Solutions Canada is seeking a Service Desk Engineer to provide technical support within Microsoft-based environments. This position works 3 days onsite and 2 days remote, ensuring effective resolutions for client technical issues.

The ideal candidate will have at least 1 year of relevant experience and a background in technical support and network administration. Strong communication skills are essential for success in this role.