Service Desk Engineer

Konica Minolta Business Solutions Canada; Westbrook (ME); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking a Service Desk Engineer to provide technical support within Microsoft-based environments. This position works 3 days onsite and 2 days remote, ensuring effective resolutions for client technical issues.

The ideal candidate will have at least 1 year of relevant experience and a background in technical support and network administration. Strong communication skills are essential for success in this role.

Qualifications

• 1+ years of experience in a related role.
• Great verbal and written communication skills.
• Experience with Windows 7/8, Windows Server 2003/2008/2012.

Responsibilities

• Provide remote technical support to clients using remote control tools.
• Conduct onsite technical support at client locations.
• Diagnose and resolve workstation, server, and network issues.

Skills

Technical support

Windows workstation experience

Active Directory administration

Virtualization technologies

Networking hardware/software

Education

College or IT trade school degree

Industry certifications (CompTIA, Microsoft, Cisco, VMware)

Job description

Overview

Konica Minolta currently has an exciting opportunity for a Service Desk Engineer. This position is slated for 3 days onsite and 2 days remote (WFH). In this role, you will provide remote and onsite technical support for Microsoft-based business environments. Ideal candidates will have real world experience in a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management – add/edit/disable accounts, set up new application users, etc.
• Troubleshoot backup, malware, virus and other technical issues
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues

Qualifications

• 1+ years’ experience in a related role
• College or IT trade school degree, technical certifications or related years of experience
• Great verbal and written communication skills (remote work environment)
• Professional appearance, attention to detail, and ability to manage multiple technical issues simultaneously
• Experience with Windows 7/8, Windows Server 2003/2008/2012
• VMware or Microsoft Hyper-V virtualization technologies
• Anti-virus, Anti-spam and Anti-spyware
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN/WAN/Wireless networking hardware and software
• Systems Management Software (e.g., HP Insight Manager, Dell OpenManage)
• Industry certifications from CompTIA, Microsoft, Cisco or VMware

About Us

Konica Minolta operates on a North American Shared Services model to align cross-border priorities and enhance delivery to its field organization, combining service functions in the U.S. and Canada to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Additional Information

Salary Disclaimer: Konica Minolta is committed to transparent and equitable compensation practices. Actual base pay offered will vary based on skills, experience, location and business needs.

AI Disclosure: Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Applications are reviewed by our recruitment team, which makes the final hiring decision.

EOE Statement: Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.