Service Desk Engineer - Remote & Onsite IT Support Pro

Konica Minolta Business Solutions Canada; Rutland (VT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking a Service Desk Engineer to provide technical support to clients. Candidates should be motivated, have experience in helpdesk or network administration, and an understanding of Windows operating systems.

This role offers opportunities for long-term career growth with responsibilities that include providing both remote and onsite technical support, diagnosing issues, and maintaining client relationships.

Qualifications

• At least 2 years of experience in a related role.
• Strong internal drive and focus to overcome technical challenges.
• Desire to solve technical challenges.

Responsibilities

• Provide remote technical support to clients over the phone.
• Conduct onsite technical support at client locations as needed.
• Diagnose and resolve workstation, server, and network infrastructure issues.

Skills

Technical support experience

Windows operating systems

Active Directory management

Communication skills

Problem-solving

Education

Two-year college degree or equivalent experience

Tools

Remote control tools

VMware

Microsoft Hyper-V

Job description

Konica Minolta Business Solutions Canada is seeking a Service Desk Engineer to provide technical support to clients. Candidates should be motivated, have experience in helpdesk or network administration, and an understanding of Windows operating systems.

This role offers opportunities for long-term career growth with responsibilities that include providing both remote and onsite technical support, diagnosing issues, and maintaining client relationships.