Service Desk Engineer - Remote & Onsite IT Support Pro

Konica Minolta Business Solutions Canada; West Lebanon (NH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Konica Minolta Business Solutions Canada is hiring a Service Desk Engineer to provide both remote and onsite technical support. This role requires at least 2 years of experience in helpdesk or network administration and offers significant opportunities for career growth.

The ideal candidate will have a solid understanding of Windows operating systems, Active Directory, and technical troubleshooting. Strong communication skills and a drive for continuous learning are essential. A college degree is preferred.

Qualifications

• At least 2 years of experience in a related role.
• Exceptional listening skills to translate client descriptions.
• Desire to solve technical challenges.

Responsibilities

• Provide remote technical support to clients.
• Diagnose and resolve workstation and network issues.
• Perform user account management, including setup and troubleshooting.

Skills

Technical support

Windows workstation and server OS

Active Directory management

Network administration

Communication skills

Analytical skills

Education

Two-year college degree or equivalent experience

Tools

VMware

Microsoft Hyper-V

Anti-virus solutions

Job description

Konica Minolta Business Solutions Canada is hiring a Service Desk Engineer to provide both remote and onsite technical support. This role requires at least 2 years of experience in helpdesk or network administration and offers significant opportunities for career growth.

The ideal candidate will have a solid understanding of Windows operating systems, Active Directory, and technical troubleshooting. Strong communication skills and a drive for continuous learning are essential. A college degree is preferred.