Service Desk Engineer - Remote & Onsite Support

Konica Minolta Business Solutions U.S.A., Inc.; South Burlington (VT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a motivated Service Desk Engineer to provide both remote and onsite technical support for Microsoft-based business environments. The ideal candidate will have 2+ years of helpdesk or network administration experience and a solid understanding of Windows operating systems.

Responsibilities include managing user accounts, troubleshooting technical challenges, and building strong relationships with clients. A collegiate degree is preferred, along with industry certifications.

Qualifications

• 2+ years’ experience in a related role.
• College degree preferred.
• Strong internal strength and focus to overcome technical challenges.
• Driven to learn new products and technologies through education and certification.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools.
• Conduct onsite technical support at client locations as needed.
• Manage user accounts – add, edit, and disable accounts.
• Help provision new laptops, desktops, and mobile devices.

Skills

Technical support

Windows operating systems

Active Directory administration

Helpdesk experience

Communication skills

Networking knowledge

Education

Minimum of a two-year college degree or equivalent experience

Tools

VMware

Microsoft Hyper-V

Backup and Recovery technologies

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking a motivated Service Desk Engineer to provide both remote and onsite technical support for Microsoft-based business environments. The ideal candidate will have 2+ years of helpdesk or network administration experience and a solid understanding of Windows operating systems.

Responsibilities include managing user accounts, troubleshooting technical challenges, and building strong relationships with clients. A collegiate degree is preferred, along with industry certifications.