Service Desk Engineer - Remote & Onsite Support

Konica Minolta Business Solutions U.S.A., Inc.; Westbrook (ME); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is looking for a motivated Service Desk Engineer to provide both remote and onsite technical support for Microsoft-based environments. Candidates should have 2+ years of experience in helpdesk or network administration, demonstrate strong communication skills, and have a solid understanding of Windows operating systems.

The successful candidate will troubleshoot technical challenges, manage user accounts, and work closely with clients to ensure excellent service delivery. This role offers opportunities for professional development and certifications.

Qualifications

• 2+ years’ experience in a related role.
• Exceptional listening skills and ability to translate client descriptions to technical detail.
• Industry certifications from CompTIA, Microsoft, Cisco, or VMware.

Responsibilities

• Provide remote technical support to clients over the phone.
• Conduct onsite technical support at client locations.
• Diagnose and resolve workstation, server, and network issues.

Skills

Technical support

Windows operating systems

Active Directory

Communication skills

Problem-solving

Education

College degree or equivalent experience

Tools

VMware

Microsoft Hyper-V

Firewalls

Job description

Konica Minolta Business Solutions U.S.A., Inc. is looking for a motivated Service Desk Engineer to provide both remote and onsite technical support for Microsoft-based environments. Candidates should have 2+ years of experience in helpdesk or network administration, demonstrate strong communication skills, and have a solid understanding of Windows operating systems.

The successful candidate will troubleshoot technical challenges, manage user accounts, and work closely with clients to ensure excellent service delivery. This role offers opportunities for professional development and certifications.