Service Desk Engineer II — Equity, Flexible PTO, On-Site IT Impact

Astrolab; Hawthorne (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Equity ownership

Health benefits

401(k) plan

Flexible PTO

Lunch stipend

Snacks on-site

Monthly social hour

Job summary

Astrolab, The Lunar Operations Company, seeks an IT Help Desk specialist in Hawthorne, CA to own Tier 2 escalations and manage device policies for Windows and macOS. You will handle Entra ID, Intune deployments, and onboarding/offboarding processes with a focus on reliability.

You will collaborate with vendors and the IT Service Desk Manager, mentor junior teammates, and maintain documentation while supporting asset audits and on-site operations daily.

Qualifications

• 3+ years of experience in IT help desk or desktop support.
• Hands-on administration experience with Microsoft 365, Entra ID (Azure AD), and Intune.

Responsibilities

• Own Tier 2 escalations: diagnose and resolve issues beyond Tier 1 support, including hardware, software, and connectivity problems.
• Administer Microsoft Intune device policies, compliance profiles, and application deployment across Windows and macOS endpoints.
• Manage Entra ID (Azure AD): conditional access, group and role management, and user lifecycle administration.
• Assist with the onboarding/offboarding process end-to- end: access revocation, data retention, and device recovery.
• Support contractor provisioning and periodic access reviews.
• Coordinate with hardware/software vendors on escalated break/fix issues, including RMA management.
• Manage IT asset tracking and inventory audits.
• Maintain and improve support documentation and knowledge base articles.
• Partner with the IT Service Desk Manager on projects to improve helpdesk efficiency, tooling, and customer satisfaction.
• Mentor and provide guidance to Service Desk Engineer I teammates.

Skills

Tier 2 support

IT service desk

End-user support

Vendor coordination

Tools

Microsoft 365

Entra ID (Azure AD)

Intune

RMA management

Job description

Astrolab, The Lunar Operations Company, seeks an IT Help Desk specialist in Hawthorne, CA to own Tier 2 escalations and manage device policies for Windows and macOS. You will handle Entra ID, Intune deployments, and onboarding/offboarding processes with a focus on reliability.

You will collaborate with vendors and the IT Service Desk Manager, mentor junior teammates, and maintain documentation while supporting asset audits and on-site operations daily.