IT Service Desk Engineer — Frontline Support & Onboarding

Venturi Astrolab, Inc.; Hawthorne, Northern (CA, KY); Hybrid; USD 56,000 - 68,000; Full time

Benefits offered by this job

Join a team of best-in-class engineers

Equity ownership in the company

Comprehensive health benefits, medical

401(k) plan with company match

Flexible PTO and parental leave

Weekly lunch stipend, snacks on-site

Monthly social hour on-site

Job summary

Venturi Astrolab, Inc. in Hawthorne, California is seeking a Service Desk Engineer to be the first point of contact for day-to-day IT support. You will help onboard new hires, resolve hardware and software issues, and maintain our Microsoft-based environment.

This on-site role reports to the IT Service Desk Manager. The position offers hourly compensation of $41.00-$49.00 and a collaborative, hands-on team on the path to supporting lunar operations.

Qualifications

• Experience providing IT support, help desk support, or similar customer-facing technical services.
• Experience supporting Windows 10/11 environments; macOS and/or Linux is a plus.
• Experience supporting Microsoft 365 applications and user accounts and access.

Responsibilities

• Serve as the first point of contact for IT support requests via Jira ticketing system and in-person walk-ups
• Support new hire onboarding: account provisioning, device imaging and setup, and day-1 readiness
• Provide Tier 1 troubleshooting for Windows and macOS laptops, peripherals, and conference room/collaboration technology
• Perform password resets, MFA enrollment, and basic account tasks in Entra ID/Intune
• Install, configure, and update software and manage license assignments
• Track and manage IT assets, including equipment check-in/check-out and inventory audits
• Document resolutions and contribute to internal knowledge base articles
• Escalate complex issues to Tier 2/3 support with clear documentation and context
• Support offboarding tasks such as access removal and equipment recovery
• Assist with IT projects as needed, such as office moves, equipment refreshes, or software rollouts

Skills

IT support

Customer-facing communication

Troubleshooting

Education

CompTIA A+

Microsoft Certified: Fundamentals (MS-900 or AZ-900)

Tools

Jira Service Management

ServiceNow

Freshservice

Entra ID

Intune

Azure AD

Microsoft 365

Job description

Venturi Astrolab, Inc. in Hawthorne, California is seeking a Service Desk Engineer to be the first point of contact for day-to-day IT support. You will help onboard new hires, resolve hardware and software issues, and maintain our Microsoft-based environment.

This on-site role reports to the IT Service Desk Manager. The position offers hourly compensation of $41.00-$49.00 and a collaborative, hands-on team on the path to supporting lunar operations.