Service Desk Engineer II

Astrolab; Hawthorne (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Equity ownership

Health benefits

401(k) plan

Flexible PTO

Lunch stipend

Snacks on-site

Monthly social hour

Job summary

Astrolab, The Lunar Operations Company, seeks an IT Help Desk specialist in Hawthorne, CA to own Tier 2 escalations and manage device policies for Windows and macOS. You will handle Entra ID, Intune deployments, and onboarding/offboarding processes with a focus on reliability.

You will collaborate with vendors and the IT Service Desk Manager, mentor junior teammates, and maintain documentation while supporting asset audits and on-site operations daily.

Qualifications

• 3+ years of experience in IT help desk or desktop support.
• Hands-on administration experience with Microsoft 365, Entra ID (Azure AD), and Intune.

Responsibilities

• Own Tier 2 escalations: diagnose and resolve issues beyond Tier 1 support, including hardware, software, and connectivity problems.
• Administer Microsoft Intune device policies, compliance profiles, and application deployment across Windows and macOS endpoints.
• Manage Entra ID (Azure AD): conditional access, group and role management, and user lifecycle administration.
• Assist with the onboarding/offboarding process end-to- end: access revocation, data retention, and device recovery.
• Support contractor provisioning and periodic access reviews.
• Coordinate with hardware/software vendors on escalated break/fix issues, including RMA management.
• Manage IT asset tracking and inventory audits.
• Maintain and improve support documentation and knowledge base articles.
• Partner with the IT Service Desk Manager on projects to improve helpdesk efficiency, tooling, and customer satisfaction.
• Mentor and provide guidance to Service Desk Engineer I teammates.

Skills

Tier 2 support

IT service desk

End-user support

Vendor coordination

Tools

Microsoft 365

Entra ID (Azure AD)

Intune

RMA management

Job description

Description

Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on — rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way.

Department

IT

Location

Hawthorne, California

Compensation

$47.00 - $53.00 / hour

What you'll do

• Own Tier 2 escalations: diagnose and resolve issues beyond the scope of Tier 1 support, including hardware, software, and connectivity problems
• Administer Microsoft Intune device policies, compliance profiles, and application deployment across Windows and macOS endpoints
• Manage Entra ID (Azure AD): conditional access, group and role management, and user lifecycle administration
• Assist with the onboarding/offboarding process end-to- end: access revocation, data retention, and device recovery
• Support contractor provisioning and periodic access reviews
• Coordinate with hardware/software vendors on escalated break/fix issues, including RMA management
• Manage IT asset tracking and inventory audits
• Maintain and improve support documentation and knowledge base articles
• Partner with the IT Service Desk Manager on projects to improve helpdesk efficiency, tooling, and customer satisfaction
• Mentor and provide guidance to Service Desk Engineer I teammates

What you'll bring

Basic Qualifications

• 3+ years of experience in IT help desk or desktop support, ideally including some project experience
• Hands-on administration experience with Microsoft 365, Entra ID (Azure AD), and Intune

Preferred Qualifications

• Comfortable supporting both Windows and macOS environments, Linux a plus
• Demonstrated ability to work independently and exercise judgment on when to escalation further
• Strong written and verbal communication skills; able to explain technical issues clearly to non-technical stakeholders
• Ability to prioritize across multiple concurrent requests in a fast-paced, startup environment
• Eagerness to take ownership of processes and improve them without waiting to be asked
• Ability to lift/move IT equipment (up to ~40 lbs) and work on-site daily

Benefits and Perks

• Join a team of best-in-class engineers building the foundation of planetary surface exploration
• Equity ownership in the company
• Comprehensive health benefits, including medical, dental, vision, and mental health support
• 401(k) plan with company match
• Flexible PTO and parental leave
• Weekly lunch stipend, plus complimentary snacks and beverages on-site
• Once a month social hour on-site with food and drinks