Service Desk Engineer II

Venturi Astrolab, Inc.; Hawthorne (CA); On-site; USD 98,000 - 110,000; Full time

Benefits offered by this job

Equity ownership

Comprehensive health benefits

401(k) plan with company match

Flexible PTO

Job summary

Venturi Astrolab, Inc. is seeking a Service Desk Engineer II in Hawthorne, CA. You will own Tier 2 escalations, manage Intune deployments, and administer Entra ID while supporting onboarding/offboarding, asset tracking, and vendor coordination.

The role requires hands-on IT support across Windows and macOS, strong communication, and the ability to work independently in a fast-paced startup environment. On-site daily with comprehensive benefits and equity options.

Qualifications

• 3+ years of experience in IT help desk or desktop support.
• Hands-on administration experience with Microsoft 365, Entra ID (Azure AD), and Intune.

Responsibilities

• Own Tier 2 escalations: diagnose and resolve issues beyond Tier 1, including hardware, software, and connectivity problems.
• Administer Microsoft Intune device policies, compliance profiles, and application deployment across Windows and macOS endpoints
• Manage Entra ID (Azure AD): conditional access, group and role management, and user lifecycle administration
• Assist with onboarding/offboarding: access revocation, data retention, and device recovery
• Support contractor provisioning and periodic access reviews
• Coordinate with hardware/software vendors on escalated break/fix issues, including RMA management
• Manage IT asset tracking and inventory audits
• Maintain and improve support documentation and knowledge base articles
• Partner with IT Service Desk Manager on projects to improve helpdesk efficiency, tooling, and customer satisfaction
• Mentor and guide Service Desk Engineer I teammates

Skills

Help desk experience

Microsoft 365

Entra ID (Azure AD)

Intune

Tools

Windows/macOS administration

Job description

Service Desk Engineer II

Department: IT

Employment Type: Full Time

Location: Hawthorne, California

Reporting To: Nathan Hintz

Compensation: $47.00 - $53.00 / hour

Description

Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on — rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way.

What you’ll do:

• Own Tier 2 escalations: diagnose and resolve issues beyond the scope of Tier 1 support, including hardware, software, and connectivity problems
• Administer Microsoft Intune device policies, compliance profiles, and application deployment across Windows and macOS endpoints
• Manage Entra ID (Azure AD): conditional access, group and role management, and user lifecycle administration
• Assist with the onboarding/offboarding process end-to-end: access revocation, data retention, and device recovery
• Support contractor provisioning and periodic access reviews
• Coordinate with hardware/software vendors on escalated break/fix issues, including RMA management
• Manage IT asset tracking and inventory audits
• Maintain and improve support documentation and knowledge base articles
• Partner with the IT Service Desk Manager on projects to improve helpdesk efficiency, tooling, and customer satisfaction
• Mentor and provide guidance to Service Desk Engineer I teammates

What you’ll bring:

Basic Qualifications

• 3+ years of experience in IT help desk or desktop support, ideally including some project experience
• Hands-on administration experience with Microsoft 365, Entra ID (Azure AD), and Intune

Preferred Qualifications

• Comfortable supporting both Windows and macOS environments, Linux a plus
• Demonstrated ability to work independently and exercise judgment on when to elevate further
• Strong written and verbal communication skills; able to explain technical issues clearly to non-technical stakeholders
• Ability to prioritize across multiple concurrent requests in a fast-paced, startup environment
• Eagerness to take ownership of processes and improve them without waiting to be asked
• Ability to lift/move IT equipment (up to ~40 lbs) and work on-site daily

Benefits and Perks

• Join a team of best-in-class engineers building the foundation of planetary surface exploration
• Equity ownership in the company
• Comprehensive health benefits, including medical, dental, vision, and mental health support
• 401(k) plan with company match
• Flexible PTO and parental leave
• Weekly lunch stipend, plus complimentary snacks and beverages on-site
• Once a month social hour on-site with food and drinks