IT Help Desk Technician – On-Site Playa Vista (Equity)

apex-technology-inc; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Equity

Healthcare

PTO

401(k) match

Parental leave

Lunch & snacks

Community events

Job summary

Apex, a fast-growing aerospace startup in Playa Vista, Los Angeles, is seeking a Help Desk Technician to provide hands-on Tier 1 and 2 support for desktops, laptops, mobile devices, and network connectivity. You will diagnose hardware, software, OS, and VPN issues and follow established procedures.

You will support Windows, macOS, iOS, Android, and Linux, document steps in the ticketing system, and escalate when needed. The role requires US citizenship and on-site work in Playa Vista.

Qualifications

• Hands-on experience troubleshooting hardware, software, operating systems, and network connectivity.
• Experience providing Tier 1 and Tier 2 IT support.
• Working knowledge of Windows, macOS, iOS, Android, and Linux.
• Strong problem-solving and troubleshooting skills.
• Ability to learn new technologies, systems, and procedures quickly.
• Ability to follow technical instructions and established processes while using judgment to suggest practical solutions.
• Experience with ticketing/ITSM systems and maintaining accurate technical documentation.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and other common networking concepts.
• Strong communication skills and the ability to explain technical issues clearly to end users.

Responsibilities

• Provide hands-on Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, peripherals, applications, and network connectivity.
• Diagnose and troubleshoot hardware, software, operating systems, applications, Wi‑Fi, VPN, Ethernet, and other technical issues.
• Support user accounts, passwords, access issues, Microsoft 365, and related IT services.
• Provide remote and in-person technical support using remote-access and support tools.
• Work assigned support tickets from initial troubleshooting through resolution, escalation, and closure.
• Document troubleshooting steps, findings, solutions, and relevant details clearly in the ticketing system.

Job description

Apex, a fast-growing aerospace startup in Playa Vista, Los Angeles, is seeking a Help Desk Technician to provide hands-on Tier 1 and 2 support for desktops, laptops, mobile devices, and network connectivity. You will diagnose hardware, software, OS, and VPN issues and follow established procedures.

You will support Windows, macOS, iOS, Android, and Linux, document steps in the ticketing system, and escalate when needed. The role requires US citizenship and on-site work in Playa Vista.