Service Desk Engineer

astrolab; Hawthorne (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Astrolab is seeking an entry-level Service Desk Engineer I to be the first point of contact for day-to-day technology needs at our Hawthorne, CA site. You’ll set up new hires, troubleshoot hardware and software, and keep our Microsoft-based environment running smoothly.

This hands-on role offers visibility on a small team and broad exposure across systems, hardware, and process, reporting to the IT Service Desk Manager.

Qualifications

• Experience providing user support or help desk assistance.
• Able to troubleshoot hardware and software issues.
• Familiarity with basic IT concepts and ticketing processes.

Responsibilities

• Serve as first point of contact for day-to-day IT needs.
• Set up new hires and onboard hardware/software.
• Resolve hardware and software issues and document resolutions.

Skills

Customer service

Troubleshooting

IT fundamentals

Documentation

Tools

Entra ID

Intune

Microsoft 365

Job description

Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on — rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way.

Astrolab's IT Service Desk is the front line of support for every teammate — from mission control operators to engineers on the shop floor. As a Service Desk Engineer I, you'll be the first point of contact for day-to-day technology needs: setting up new hires, resolving hardware and software issues, and keeping our Microsoft-based environment (Entra ID, Intune, Microsoft 365) running smoothly. This is a hands-on, high-visibility role on a small team, ideal for someone early in their IT career who wants broad exposure across systems, hardware, and process. This role will report to the IT Service Desk Manager.