Service Desk Coordinator

paulmitchell; California (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Paul Mitchell The School Temecula is seeking a friendly Service Desk Coordinator to join our front-line team. The role focuses on creating an exceptional guest experience in a busy school setting, welcoming visitors, guiding them, and supporting students and staff with professional service.

You will answer phones, schedule appointments, check guests in and out, assist with retail recommendations, and help maintain accurate records and inventory.

Qualifications

• Previous guest service or reception experience preferred.
• Strong communication and organizational skills, plus follow-through.
• Able to work independently with discretion and professionalism.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Answer phones and route inquiries to appropriate staff.
• Schedule appointments and help manage calendars.
• Support retail and product recommendations to guests.
• Maintain accurate records and assist with inventory.
• Provide calm, courteous service in a busy environment.

Skills

Service mindset

Communication

Organization

Initiative

Independence

Professionalism

Tools

Scheduling systems

Phone systems

Computers

Job description

Service Desk Coordinator

Paul Mitchell The School Temecula is seeking a friendly, dependable, and service-focused Service Desk Coordinator to join our team. Our Service Desk is the first impression of our school and plays an important role in creating an extraordinary experience for our service guests, Future Professionals, prospective students, and team members.

We are looking for someone who genuinely enjoys helping people and thrives in a busy, people-focused environment. The right person for this role is kind, welcoming, organized, and professional. They are also a self-starter who can recognize what needs attention, take initiative, and follow through without needing constant direction.

As a Service Desk Coordinator, you will help support the day-to-day flow of our clinic classroom and guest experience. This includes welcoming guests, answering phones, scheduling appointments, checking guests in and out, supporting retail and product recommendations, maintaining accurate records, assisting with inventory, and helping address guest concerns.

A strong candidate will bring:

• A service-first mindset and genuine desire to help others

• Strong communication, organization, and follow-through

• Initiative and the ability to work independently

• Kindness, professionalism, and good judgment

• Healthy professional boundaries with students, guests, and coworkers

• The ability to stay calm, respectful, and solution-focused in a busy environment

Because our Service Desk works closely with both students and team members, professionalism and discretion are especially important in this role. We are looking for someone who communicates positively, handles sensitive information appropriately, avoids becoming involved in workplace conflict, and knows when to involve leadership for additional support.

Previous experience in guest service, reception, hospitality, salon, retail, or another customer-focused environment is preferred. Strong communication skills and basic experience with computers, phones, and scheduling systems are important. Beauty industry experience is a plus, but a positive attitude, strong work ethic, and commitment to excellent service are what matter most.

At Paul Mitchell The School Temecula, we are looking for someone who will bring consistency, initiative, kindness, professionalism, and a genuine desire to take care of people to our Service Desk every day.

Paul Mitchell The School Temecula is an equal opportunity employer.