Service Desk: Guest Experience Coordinator

Paul Mitchell Schools; Temecula (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Paul Mitchell The School Temecula is seeking a Service Desk Coordinator to greet guests, manage phones, schedule appointments, and support retail experiences. You will maintain records, assist with inventory, and address guest concerns to ensure a smooth guest experience.

The ideal candidate brings strong communication, organization, initiative, and a professional demeanor to a fast-paced environment, upholding boundaries with students and team members while staying calm and solution-focused.

Qualifications

• Experience in guest service, reception, hospitality, salon, retail, or customer-focused environment preferred.
• Strong communication skills and basic experience with computers, phones, and scheduling systems.

Responsibilities

• Welcome guests and answer phones, schedule appointments, and check guests in/out.
• Support retail and product recommendations and maintain accurate records.
• Assist with inventory and help address guest concerns to ensure a positive experience.

Skills

Service mindset

Communication skills

Organization

Initiative

Professionalism

Boundaries management

Calm under pressure

Tools

Scheduling systems

Computers/Phone usage

Job description

Paul Mitchell The School Temecula is seeking a Service Desk Coordinator to greet guests, manage phones, schedule appointments, and support retail experiences. You will maintain records, assist with inventory, and address guest concerns to ensure a smooth guest experience.

The ideal candidate brings strong communication, organization, initiative, and a professional demeanor to a fast-paced environment, upholding boundaries with students and team members while staying calm and solution-focused.