Service Desk Analyst I - On-Site & AV Support

Womble Bond Dickinson (US) LLP; Washington (District of Columbia); On-site; USD 52,000 - 93,000; Full time

Job summary

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Washington, D.C. office.

The role provides high-quality technical support to attorneys and staff firmwide, resolving hardware, software, and system issues with strong troubleshooting and clear communication. The position involves working in a collaborative, distributed team, occasional travel to support litigation sites, and a mix of on-site and remote user support to ensure reliable service and a positive user

Qualifications

• Associate's degree or equivalent required; a four-year degree is preferred.
• ITIL certification or understanding preferred.
• Strong knowledge of Microsoft Windows and Office; legal-specific apps valued.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support across devices, apps, and office environments.
• Participate in rotating after-hours and weekend on-call schedule.
• Support on-site operations and assist remote users across 29 locations.
• Monitor service queues and collaborate to resolve escalated issues.
• Document procedures and suggest service delivery improvements.
• Collaborate with IT teams on projects and operations.
• Coordinate setup of phones, printers, and approved software.
• Assist with conference room checks and AV support.
• Travel occasionally to support litigation and trial sites.

Skills

Troubleshooting

Communication

Teamwork

Customer service

Education

Associate's degree or equivalent (2-year college)

Bachelor's degree preferred

Tools

Windows

Office

Legal software

Job description

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Washington, D.C. office.

The role provides high-quality technical support to attorneys and staff firmwide, resolving hardware, software, and system issues with strong troubleshooting and clear communication. The position involves working in a collaborative, distributed team, occasional travel to support litigation sites, and a mix of on-site and remote user support to ensure reliable service and a positive user