On-Site Service Desk Analyst – Legal IT Support

Womble Bond Dickinson (US) LLP; Winston-Salem (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Winston-Salem, North Carolina office. The role involves providing high-quality technical support across 29 locations, focusing on resolving hardware, software, and system issues. Candidates should possess an Associate’s degree, strong knowledge of Microsoft Windows and Office, and excellent communication skills. The position includes participation in a rotating after-hours schedule and occasional travel for firm-related support needs. ITIL certification is preferred.

Qualifications

• Associate’s degree or equivalent from a two‑year college required.
• ITIL certification or demonstrated understanding preferred.
• Experience with legal‑specific applications is highly valued.

Responsibilities

• Provide technical support across a broad range of user devices, applications, and environments.
• Participate in a rotating after‑hours and weekend on‑call schedule.
• Assist in regular conference room checks and support audio/video conferencing technologies.

Skills

Troubleshooting skills

Teamwork

Communication skills

Knowledge of Microsoft Windows

Knowledge of Microsoft Office

Education

Associate’s degree or equivalent

Four‑year degree preferred

Job description

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Winston-Salem, North Carolina office. The role involves providing high-quality technical support across 29 locations, focusing on resolving hardware, software, and system issues. Candidates should possess an Associate’s degree, strong knowledge of Microsoft Windows and Office, and excellent communication skills. The position includes participation in a rotating after-hours schedule and occasional travel for firm-related support needs. ITIL certification is preferred.