Service Desk Analyst - Flexible IT Support (Windows/Mac)

Beacon Hill Staffing Group, LLC; Worthington (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training provided

Great team atmosphere

Job summary

Beacon Hill Technologies in Columbus, Ohio is seeking a Service Desk professional to support users and document issues in an enterprise environment. The role emphasizes accuracy, timeliness, and the ability to follow detailed procedures while handling a range of hardware and software problems.

You will join a team that values reliability, quick learning, and a collaborative culture, with training provided for any unfamiliar technologies.

Qualifications

• 1+ year of experience in a customer service or technical support role.
• Exposure to Windows & Mac devices.
• Experience documenting calls within a ticketing system.
• Experience with SLAs (Service Level Agreements) and metrics.
• Punctual and strong track record of attendance at previous jobs.
• Detail oriented and ability to follow directions.
• Experience working in a fast paced environment.
• Strong verbal, written and typing skills.

Responsibilities

• This Service Desk position is with a well-known organization in Columbus, Ohio and is a great opportunity for someone looking to gain more experience in an Enterprise-level technical support role. The right person for these positions needs to be flexible on the hours and days they are able to work and have experience documenting user issues.
• This company offers a great team atmosphere and is willing to train the selected candidate on any technical issues/hardware/software that this person is not familiar with, pending they have the right attitude, are quick learners and reliable.

Skills

Customer service

Ticketing systems

Windows & Mac

SLAs & metrics

punctuality

Attention to detail

Fast-paced environment

Verbal & written skills

Tools

Active Directory

Job description

Beacon Hill Technologies in Columbus, Ohio is seeking a Service Desk professional to support users and document issues in an enterprise environment. The role emphasizes accuracy, timeliness, and the ability to follow detailed procedures while handling a range of hardware and software problems.

You will join a team that values reliability, quick learning, and a collaborative culture, with training provided for any unfamiliar technologies.