IT Service Desk Analyst - Fast Frontline Tech Support

Hobart Food Equipment and Service

Troy (OH)

On-site

USD 50,000 - 65,000

Full time

3 days ago

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Job summary

Hobart Food Equipment and Service is seeking a Service Desk Analyst in Ohio to act as the first point of contact for IT incidents and service requests. You will provide prompt, professional support to office, warehouse, field, and remote employees and manage requests through the ITSM workflow.

Responsibilities include logging and resolving incidents, supporting Windows devices and Microsoft 365, administering user accounts in Active Directory and Entra ID, and contributing to knowledge bases.

Qualifications

Associate’s degree or equivalent in MIS, IT, business, or related field.
2–4 years in a high-volume enterprise service desk environment preferred.
Strong customer service and communication skills.
Experience supporting Windows devices and Microsoft 365.
Experience using remote support tools and ITSM ticketing.
Ability to manage multiple tasks and prioritize effectively.

Responsibilities

Serve as primary contact for IT incidents and service requests via phone, email, chat, and in-person support.
Log, categorize, prioritize, and resolve incidents per SLAs.
Support Windows devices, Microsoft 365 apps, mobile devices, printers, and peripherals.
Administer user accounts in Active Directory and related systems.
Travel to Piqua, OH Parts Warehouse for onsite support as needed.
Create and maintain knowledge base articles and SOPs.