Service Desk Analyst

Beacon Hill; Worthington (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Beacon Hill Technologies in Columbus, Ohio is seeking a Service Desk professional to support enterprise-level technical issues and document user problems in our ticketing system.

The ideal candidate has 1+ year in customer service or technical support, is familiar with Windows and Mac devices, can follow directions, and thrives in a fast-paced environment. Training on hardware/software is provided, with flexible hours and a collaborative team atmosphere.

Qualifications

• 1+ year of experience in a customer service or technical support role.
• Exposure to Windows and Mac devices.
• Experience documenting calls within a ticketing system.
• Experience with SLAs and metrics.
• Punctual and strong attendance history.
• Detail oriented and able to follow directions.
• Experience working in a fast-paced environment.
• Strong verbal, written and typing skills.
• Experience troubleshooting Active Directory issues.
• A+ and/or Net+ certifications.

Responsibilities

• Assist users with technical issues and document tickets in the ticketing system.
• Adhere to SLAs and track relevant metrics.
• Maintain punctual attendance and adapt to a fast-paced environment.

Skills

Customer service experience

Windows & Mac devices

Ticketing system

SLAs & metrics

Punctuality

Attention to detail

Fast-paced environment

Verbal and written communication

Active Directory troubleshooting

A+/Net+ certifications

Tools

Active Directory

Job description

1+ year of experience working in a customer service or technical support role

Exposure to Windows & Mac devices

Experience documenting calls within a ticketing system

Experience with SLAs (Service Level Agreements) and metrics

Punctual and strong track record of attendance at previous jobs

Detail oriented and ability to follow directions

Experience working in a fast paced environment

Strong verbal, written and typing skills

Desired Skills:

• Experience troubleshooting Active Directory issues


• A+ and/or Net+ certifications

Description of Role/Responsibilities:

This Service Desk position is with a well-known organization in Columbus, Ohio and is a great opportunity for someone looking to gain more experience in an Enterprise-level technical support role. The right person for these positions needs to be flexible on the hours and days they are able to work and have experience documenting user issues This company offers a great team atmosphere and is willing to train the selected candidate on any technical issues/hardware/software that this person is not familiar with, pending they have the right attitude, are quick learners and reliable.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.