Service Desk Specialist – Enterprise Support (Flexible Hours)

Beacon Hill; Worthington (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Beacon Hill Technologies in Columbus, Ohio is seeking a Service Desk professional to support enterprise-level technical issues and document user problems in our ticketing system.

The ideal candidate has 1+ year in customer service or technical support, is familiar with Windows and Mac devices, can follow directions, and thrives in a fast-paced environment. Training on hardware/software is provided, with flexible hours and a collaborative team atmosphere.

Qualifications

• 1+ year of experience in a customer service or technical support role.
• Exposure to Windows and Mac devices.
• Experience documenting calls within a ticketing system.
• Experience with SLAs and metrics.
• Punctual and strong attendance history.
• Detail oriented and able to follow directions.
• Experience working in a fast-paced environment.
• Strong verbal, written and typing skills.
• Experience troubleshooting Active Directory issues.
• A+ and/or Net+ certifications.

Responsibilities

• Assist users with technical issues and document tickets in the ticketing system.
• Adhere to SLAs and track relevant metrics.
• Maintain punctual attendance and adapt to a fast-paced environment.

Skills

Customer service experience

Windows & Mac devices

Ticketing system

SLAs & metrics

Punctuality

Attention to detail

Fast-paced environment

Verbal and written communication

Active Directory troubleshooting

A+/Net+ certifications

Tools

Active Directory

Job description

Beacon Hill Technologies in Columbus, Ohio is seeking a Service Desk professional to support enterprise-level technical issues and document user problems in our ticketing system.

The ideal candidate has 1+ year in customer service or technical support, is familiar with Windows and Mac devices, can follow directions, and thrives in a fast-paced environment. Training on hardware/software is provided, with flexible hours and a collaborative team atmosphere.