Service Desk Analyst

Beacon Hill Staffing Group, LLC; Worthington (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training provided

Great team atmosphere

Job summary

Beacon Hill Technologies in Columbus, Ohio is seeking a Service Desk professional to support users and document issues in an enterprise environment. The role emphasizes accuracy, timeliness, and the ability to follow detailed procedures while handling a range of hardware and software problems.

You will join a team that values reliability, quick learning, and a collaborative culture, with training provided for any unfamiliar technologies.

Qualifications

• 1+ year of experience in a customer service or technical support role.
• Exposure to Windows & Mac devices.
• Experience documenting calls within a ticketing system.
• Experience with SLAs (Service Level Agreements) and metrics.
• Punctual and strong track record of attendance at previous jobs.
• Detail oriented and ability to follow directions.
• Experience working in a fast paced environment.
• Strong verbal, written and typing skills.

Responsibilities

• This Service Desk position is with a well-known organization in Columbus, Ohio and is a great opportunity for someone looking to gain more experience in an Enterprise-level technical support role. The right person for these positions needs to be flexible on the hours and days they are able to work and have experience documenting user issues.
• This company offers a great team atmosphere and is willing to train the selected candidate on any technical issues/hardware/software that this person is not familiar with, pending they have the right attitude, are quick learners and reliable.

Skills

Customer service

Ticketing systems

Windows & Mac

SLAs & metrics

punctuality

Attention to detail

Fast-paced environment

Verbal & written skills

Tools

Active Directory

Job description

Required Skills

• 1+ year of experience working in a customer service or technical support role
• Exposure to Windows & Mac devices
• Experience documenting calls within a ticketing system
• Experience with SLAs (Service Level Agreements) and metrics
• Punctual and strong track record of attendance at previous jobs
• Detail oriented and ability to follow directions
• Experience working in a fast paced environment
• Strong verbal, written and typing skills

Desired Skills

• Experience troubleshooting Active Directory issues
• A+ and/or Net+ certifications

Description of Role/Responsibilities

This Service Desk position is with a well-known organization in Columbus, Ohio and is a great opportunity for someone looking to gain more experience in an Enterprise-level technical support role. The right person for these positions needs to be flexible on the hours and days they are able to work and have experience documenting user issues This company offers a great team atmosphere and is willing to train the selected candidate on any technical issues/hardware/software that this person is not familiar with, pending they have the right attitude, are quick learners and reliable.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• Medical
• Dental
• Vision
• Federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future.