Service Desk Analyst

vTech Solution, Inc.; Cherry Hill Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing solutions company located in Cherry Hill Township, NJ is seeking a Technical Support Specialist to provide assistance for computer systems, hardware, and software. The ideal candidate should have a technical degree and experience in a service desk environment is a plus. Responsibilities include responding to queries, diagnosing issues, and implementing solutions via phone, email, and chat. Recent graduates ready to learn are encouraged to apply, as the manager is open to considering entry-level candidates.

Qualifications

• Provide support via phone, email, and chat.
• Experience in a service desk is a plus.
• Engaged candidates ready to learn are encouraged.

Responsibilities

• Respond to queries and run diagnostic programs.
• Isolate problems and determine solutions.
• Implement solutions for hardware and software issues.

Skills

Technical assistance and support

Service desk experience

Phone soft skills

Troubleshooting

Education

Degree in a technical related field

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

Job Description

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• phone soft skills, troubleshooting, service desk experience a plus, understand of computers and their operating systems
• A degree (2 or 4 year) in a technical related field

Managers note:

• Will be providing support via phone, email and chat.
• Experience working in a service desk previously is a plus.
• Looking to a technical background and a candidate who is engaged and is ready to learn.
• Manager is looking for some level of technical experience, but will also consider recent college grads.

Qualifications

• Will be providing support via phone, email and chat.
• Experience working in a service desk previously is a plus.
• Looking to a technical background and a candidate who is engaged and is ready to learn.
• Manager is looking for some level of technical experience, but will also consider recent college grads.

Additional Information

All your information will be kept confidential according to EEO guidelines.