Help Desk Analyst

vTech Solution, Inc.

Columbus (OH)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

An IT staffing company is looking for a candidate proficient in Desktop Support and Software Licensing Services. The ideal candidate will have at least one year of IT and troubleshooting experience. Responsibilities include automating processes, ensuring customer satisfaction, and managing high priority support issues. Strong communication and teamwork skills are necessary, as well as knowledge in Service Now and Excel. This role is critical for maintaining service excellence in a fast-paced environment.

Qualifications

1 year of IT experience required.
1 year of troubleshooting experience required.
Service Now experience is a plus.

Responsibilities

Understand Desktop Support and Software Licensing Services.
Automate and streamline processes and procedures.
Act as the escalation point for high priority support issues.

Skills

Customer support

Troubleshooting

Time management

Collaboration

Oral and written communication

Analytical skills

Tools

Service Now

Excel

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame

Job Description

Understanding of Desktop Support and Software Licensing Services.
Uses creativity and innovation to automate and streamline processes and procedures.
Understands customer support, likes to work with people and can ensure that the customer is satisfied.
Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
Working knowledge of Excel spreadsheets.
Strong influence, collaboration and negotiation experience.
Ability to collaborate with supporting resources across business and/or functional lines.
Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
Act as the escalation point for high priority support issues.
Ability to interpret end user license agreements.
Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Must be knowledgeable in the English language/speak clearly and understandably use the English language.

Mandatory Requirements/Time: