Desktop Support

vTech Solution, Inc.; Augusta (ME); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing solutions company in Augusta, Maine, is recruiting a Helpdesk Analyst to provide technical assistance and support to end users. The role requires excellent communication skills, familiarity with ticketing systems, and experience in resolving software and hardware issues. Candidates should have 2-3 years of experience along with strong problem-solving capabilities. This position offers a chance to work in a dynamic environment supporting high-caliber professionals.

Qualifications

• Excellent written and verbal communication skills.
• 2-3 years experience resolving end user issues.
• Familiarity with ticketing systems is a plus.

Responsibilities

• Provide technical assistance and support to end users.
• Investigate and resolve computer software and hardware issues.

Skills

Excellent written and verbal communication skills

Ability to resolve end user issues utilizing remote tools

Familiarity with ticketing systems

Experience with the removal of viruses and/or malware

Knowledge of Windows (Windows 7 and above)

Experience with Smartphones (Android, IOS)

Proficiency in MS Office (2010 and above)

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

Job Description

• The Helpdesk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving computer software and hardware issues.

Qualifications

• Excellent written and verbal communication skills
• Ability to resolve end user issues utilizing remote tools
• Familiarity with ticketing systems
• Experience with the removal of viruses and/or malware
• Windows (Windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience
• MS Office (2010 and above); 2-3 years exp.

Additional Information

All your information will be kept confidential according to EEO guidelines.