Systems Technician

vTech Solution, Inc.; Palm Bay (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A staffing solutions firm located in Florida is seeking a candidate for a hardware administration role. In this position, you will process requests for various computing hardware and maintain inventory. Qualifications include an AA/AS degree with 2-4 years of experience, or a High School diploma with 6-8 years of experience. Proficiency in Microsoft Office, exceptional customer service skills, and good organizational abilities are necessary. Join us to be part of a dynamic team committed to innovation and efficiency.

Qualifications

• AA/AS degree with 2-4 years of relevant experience or High School with 6-8 years of relevant experience.
• Skilled in Microsoft Office products, particularly Excel and Outlook.
• Exceptional customer service and phone skills.
• Good organizational skills.

Responsibilities

• Part of the hardware administration team handling requests for computing hardware.
• Evaluate user requirements and prepare justifications based on user needs.
• Order equipment through electronic vendor partners.
• Maintain inventory and update databases with hardware asset information.

Skills

Microsoft Office (Excel, Outlook)

Exceptional customer service skills

Ability to multi-task

Good organizational skills

Basic computing hardware terminology

Education

AA/AS degree with 2-4 years of experience or High School with 6-8 years of experience

Tools

PeopleSoft

BMC Remedy work order system

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

• Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
• Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
• Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
• Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
• Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
• Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
• On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

Description:

• Individual will be part of the hardware administration team
• Team members are responsible for processing requests for computers, peripheral computing hardware, projectors, servers, and network printers that are submitted to Engineering IT
• Help evaluate user requirements, research request, and occasionally prepare justification for approval based on user needs and departmental guidelines
• Work with electronic vendor partner or direct reseller in ordering equipment
• Keep inventory and maintain spare stock level in hardware stockroom
• Update various databases with hardware asset and purchase information

Qualifications

• AA/AS degree and 2-4 years of relevant experience or High School and 6-8 years of relevant experience
• Skilled in use of Microsoft Office products, particularly Excel and Outlook.
• Exceptional customer service and phone skills
• Must be dependable and a team player
• Capable of operating in a frequent interrupt environment and yet remain focused on completion of tasks.
• Ability to interface with all levels of management, staff, customers, and suppliers to resolve customer requests
• Ability to accomplish basic job duties accurately and with little or no supervision.
• Ability to multi-task, possess accurate typing skills, and use of good judgment in analyzing user requests
• Good organizational skills
• Some familiarity with computing hardware terminology and function
• Experience preparing PR’s, PO’s and RMA’s
• Experience with PeopleSoft and BMC Remedy work order system
• Willingness to embrace innovation and change

Additional Information

All your information will be kept confidential according to EEO guidelines.