Desktop Support

vTech Solution, Inc.; Cherry Hill Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a candidate to provide technical assistance and support related to computer systems and software in Cherry Hill Township, New Jersey. The ideal candidate should have a degree in a technical related field and possess strong troubleshooting and phone soft skills. Experience in a service desk environment is a plus, as well as a willingness to learn and engage. This role is suitable for those looking to start their career in IT.

Qualifications

• Experience in providing technical assistance via phone, email, and chat.
• Prior service desk experience is beneficial.
• Strong technical background preferred, eager to learn.
• Open to recent college graduates with some technical knowledge.

Responsibilities

• Provide technical support related to computer systems, hardware, or software.
• Respond to queries and run diagnostic programs.
• Isolate problems and implement solutions.

Skills

Technical assistance

Troubleshooting

Phone soft skills

Education

Degree in a technical related field

Job description

Job Description

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• Phone soft skills, troubleshooting, service desk experience a plus, understand of computers and their operating systems.
• A degree (2 or 4 year) in a technical related field.

Qualifications

• Will be providing support via phone, email and chat.
• Experience working in a service desk previously is a plus.
• Looking for a technical background and a candidate who is engaged and ready to learn.
• Manager is looking for some level of technical experience, but will also consider recent college grads.

Additional Information

All your information will be kept confidential according to EEO guidelines.