Technical Support Specialist

vTech Solution, Inc.; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading tech staffing solutions company is seeking a Desktop Computer Support specialist in Austin, Texas. This role involves providing intermediate support for desktop applications and network services in a Microsoft environment. The ideal candidate will have hands-on experience with hardware and software troubleshooting, excellent customer support skills, and the ability to work effectively as part of a team. This position is essential for maintaining optimal technology performance for users, and offers a chance to participate in major technology deployment projects.

Qualifications

• Experience working with desktop and laptop computers and related peripherals.
• Experience with Microsoft Office Suites, virus protection, and call ticket management.
• Knowledge of managing problem calls and communication to end-users.
• Ability to install and configure software-related issues.

Responsibilities

• Provide desktop computer support in a distributed Microsoft environment.
• Resolve network and telecommunications problems for users.
• Participate in IT technology deployment projects.
• Maintain optimal network/desktop performance, capacity, availability, and security.

Skills

Experience with computer hardware

Experience with Windows and IOS operating systems

Customer support skills

Team working skills

Troubleshooting software problems

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of thefastest growth rate and also thelowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

• Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
• Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
• Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
• Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
• Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
• Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
• On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

Provides intermediate level Desktop Computer Support. Supports Network OS, centralized applications and desktop applications in a distributed Microsoft environment. Resolves network, (TCP/IP, Ethernet) telecommunications and application problems for local and remote users. Serves as a level two/three support for the Help Desk problems/changes. Participates in major IT technology deployment projects. Ensures that optimal network/desktop performance, capacity, availability and security are maintained for all agency technology users. Works under the general direction of the Desktop/Mobile Support Manager with moderate latitude for the exercise of independent judgment.

Qualifications

· Experience working with computer hardware to include desktop and laptop computers and related peripheral devices

· Experience working with computer software to include Windows and IOS operating systems, Microsoft Office Suites, Virus protection, asset management, call ticket management

· Knowledge of customer support skills that include: management of problem calls, priority calls and communication to end-users

· Skill in working as a team member, cooperating with both co-workers and management to effectively accomplish unit goal

· Ability to install, configure and trouble-shoot software-related computer problems inherent in a corporate computer environment

Additional Information

All your information will be kept confidential according to EEO guidelines.