Desktop Support

vTech Solution, Inc.; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

A staffing solutions company in Des Moines is seeking a Desktop Support professional to assist with hardware and software issues. The ideal candidate will have over 4 years of experience, capable of troubleshooting a variety of desktop-related problems. This role emphasizes hands-on support and excellent customer service skills. Additional responsibilities include mentoring junior staff and managing support tickets, with some flexibility in work hours required. The position is a full-time role offering a challenging and rewarding work environment.

Qualifications

• At least 4 years of relevant experience in desktop support.
• Hands-on troubleshooting experience required.
• Ability to install and troubleshoot various software.

Responsibilities

• Assist Desktop Support staff with hardware issues.
• Provide excellent customer service.
• Mentor less experienced staff.
• Handle difficult client situations.

Skills

PC desktop support (desk side and remote)

Windows 7/10 troubleshooting

Microsoft Office troubleshooting

Windows networking TCP/IP

Education

2 year degree or equivalent technical study

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame

Job Description

Responsibilities:

• Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment.
• This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:

• Handle difficult situations with clients and turn them into a win for the desktop support team
• work trouble tickets from system
• Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
• solve issues desk side and through remote desktop
• Answer how to questions and resolve issues related to applications, printers, connectivity
• Setup and install new PC’s,
• Maintain a positive outlook, be professional, and provide excellent customer service
• Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
• More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Qualifications

• Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
• Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
• Desktop - Windows XP to Windows 7 Migration
• Ability to troubleshoot issues with Microsoft Office 2010/2013
• Windows networking TCP/IP Configuration and troubleshooting
• Ability to troubleshoot issues with Microsoft Internet Explorer 10/11
• Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
• Troubleshoot network printers
• Experienced in Windows networking TCP/IP configuration and troubleshooting
• Ability to modify system registry (reg edit)

Additional Information

All your information will be kept confidential according to EEO guidelines.