Service Desk Agent (German Speaking)

D-ploy; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work

5 weeks vacation

Birthday vouchers

Wedding vouchers

Newborn vouchers

Referral program

Professional development

Friendly environment

Company events

Competitive salary

Job summary

D-ploy is seeking an IT support professional to deliver technical assistance for hardware, software, mobile devices, and related tools. You will meticulously document issues in the ITSM system and ensure adherence to established processes while collaborating with on-site technicians.

The role requires bilingual fluency in German and English, strong problem solving, and a collaborative, independent work approach in a flexible, international setting.

Qualifications

• Fluent German and English; other languages are a plus
• Strong problem solving and analytical abilities
• Excellent communication and teamwork skills
• Ability to work independently and follow best practices
• Criminal record extract not older than 3 months

Responsibilities

• Provide technical and troubleshooting assistance for hardware, software, mobile devices and other tech tools and products
• Document end user issues meticulously in ITSM system
• Adhere to processes and knowledge documents
• Ticket backlog management
• Support continuous service improvement activities – knowledge scripts and training documents
• Close collaboration with Onsite IT technicians

Skills

German language

English language

MS Office

Problem solving

Communication

Attention to detail

Multitasking

Independence

Planning

Team player

Follow directions

Organizational skills

Criminal record check

Tools

ITSM tools

Job description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Task and Responsibilities:

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc.
• Close collaboration with Onsite IT technicians

Requirements

• Language skills: fluent German and English, other languages are advantage
• Advanced MS Office apps knowledge a plus
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?