IT Onsite Support Engineer (Heerbrugg 1st, 2nd level support, English, German)

D-ploy GmbH; Indiana (PA); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Vouchers

Referral program

Office refreshments

Career development

International environment

Company events

Competitive salary

Job summary

D-ploy GmbH is seeking a versatile IT Support Technician to maintain local IT infrastructure across U.S. sites. You will provide on-site support, install and configure endpoint devices, and ensure smooth daily IT operations with a service-oriented mindset.

Fluent German and English are required, and you must be willing to travel between sites. A criminal record extract not older than 3 months is required. Company-sponsored events and competitive salary are part of the package.

Qualifications

• Good knowledge of IT hardware and standard client devices.
• Basic knowledge of standard software used in the workplace environment.
• Interest in information technology and technical problem-solving.
• Service-oriented and structured way of working.
• Good communication skills and a professional attitude.
• Willingness to travel between assigned sites.
• Fluent German and English (written and spoken) communication skills.
• Candidates have to declare Criminal record extract not older than 3 months.

Responsibilities

• Provide and maintain a stable local IT infrastructure with support from the Competence Center.
• Deliver high-quality, friendly, and professional on-site support.
• Ensure smooth daily IT operations at the assigned locations.
• Support users with local workplace hardware and site-related IT activities.
• Work on assigned ITSM tasks and incidents.
• Install, configure, replace, and maintain endpoint hardware and standard client devices.
• Deliver, relocate, and set up IT workplaces and endpoint devices.
• Provide on-site support for hardware-related workplace issues, such as notebooks, desktops, docking stations, monitors, printers, peripherals, and meeting room equipment.
• Perform basic troubleshooting for local IT issues and coordinate escalation to the Service Desk or responsible specialist teams when required.
• Support local rollouts, device exchanges, and hardware refresh activities.
• Visit all assigned sites regularly.
• Maintain local IT documentation and coordinate local operational topics with internal stakeholders and suppliers.

Skills

IT hardware

Client devices

Software knowledge

Problem solving

Communication

Travel willingness

German (fluent)

English (fluent)

Criminal record check

Job description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide and maintain a stable local IT infrastructure with support from the Competence Center.
• Deliver high-quality, friendly, and professional on-site support.
• Ensure smooth daily IT operations at the assigned locations.
• Support users with local workplace hardware and site-related IT activities.
• Work on assigned ITSM tasks and incidents.
• Install, configure, replace, and maintain endpoint hardware and standard client devices.
• Deliver, relocate, and set up IT workplaces and endpoint devices.
• Provide on-site support for hardware-related workplace issues, such as notebooks, desktops, docking stations, monitors, printers, peripherals, and meeting room equipment.
• Perform basic troubleshooting for local IT issues and coordinate escalation to the Service Desk or responsible specialist teams when required.
• Support local rollouts, device exchanges, and hardware refresh activities.
• Visit all assigned sites regularly.
• Maintain local IT documentation and coordinate local operational topics with internal stakeholders and suppliers.

• Good knowledge of IT hardware and standard client devices.
• Basic knowledge of standard software used in the workplace environment.
• Interest in information technology and technical problem-solving.
• Service-oriented and structured way of working.
• Good communication skills and a professional attitude.
• Willingness to travel between assigned sites.
• Fluent German and English (written and spoken) communication skills
• Candidates have to declare Criminal record extract not older than 3 months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?