AUTOMOTIVE SERVICE MANAGER

D.W. CAMPBELL OF KENNESAW; Kennesaw (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health, dental, and vision insurance

Career development and advancement

Supportive and collaborative work env

Employee wellness programs

Job summary

D.W. Campbell of Kennesaw is seeking a seasoned Service Manager to lead the service department, oversee technicians, and ensure exceptional customer satisfaction. You will guide processes, monitor performance, and develop a high‑performing team.

The role requires strong leadership, excellent communication, data‑driven decision making, and hands‑on experience with service management software. You will collaborate with other departments, manage inventory, and report results to management.

Qualifications

• Proven experience in a service management role with leadership responsibilities.
• Strong communication and interpersonal skills for managing customers and staff.
• Ability to analyze service data and drive operational improvements.
• Experience with service management software and systems.
• Commitment to delivering outstanding customer service.

Responsibilities

• Lead and develop a team of service technicians and support staff.
• Develop and implement service procedures to improve efficiency and satisfaction.
• Monitor service metrics and implement corrective actions.
• Serve as primary point of contact for customer inquiries and complaints.
• Coordinate with other departments to align service with company goals.
• Manage inventory and ensure availability of parts and equipment.
• Prepare regular reports on operations and customer feedback.
• Stay updated with industry trends and advancements.

Skills

Leadership

Team management

Communication

Problem solving

Data analysis

Service management software

Tools

Service management software

Job description

**Job Title: Service Manager**

**Position Overview:**

We are seeking an experienced and dynamic Service Manager to join our team. The ideal candidate will oversee the service department's operations, ensuring exceptional service delivery and customer satisfaction. The Service Manager will be responsible for leading and developing a team of skilled service professionals, managing service processes, and optimizing the performance of the service department.

**Key Responsibilities:**

• Manage and lead a team of service technicians and support staff, providing guidance, training, and development opportunities.
• Develop and implement effective service procedures and protocols to enhance efficiency and customer satisfaction.
• Monitor and analyze service metrics to identify areas for improvement and implement corrective actions.
• Serve as the primary point of contact for customer inquiries and complaints, ensuring prompt and effective resolution.
• Coordinate with other departments to ensure service processes align with company goals and customer needs.
• Manage inventory and supply levels to ensure the availability of necessary parts and equipment.
• Prepare regular reports on service operations, performance, and customer feedback for management review.
• Stay updated with industry trends and technological advancements to maintain a competitive edge in service delivery.

**Qualifications:**

• Proven experience in a service management role, preferably within a related industry.
• Strong leadership and team management skills, with a focus on fostering a positive work environment.
• Excellent communication and interpersonal skills, with the ability to handle challenging situations with professionalism.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using service management software and systems.
• Ability to analyze data and metrics to drive operational improvements.
• Demonstrated commitment to providing outstanding customer service.

**Benefits:**

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for career development and advancement.
• Supportive and collaborative work environment.
• Employee wellness programs and resources.