Auto Service Manager

Socket.dev; Paramus (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Socket.dev is seeking a dynamic Auto Service Manager to lead our service department with excellence. You will drive customer satisfaction and revenue growth while building a high-performance team focused on quality service and operational efficiency.

The successful candidate will have proven leadership in automotive service, strong communication and analytical skills, and the ability to motivate technicians and staff to deliver top results.

Qualifications

• Experience leading an auto service department or similar automotive service leadership role.
• Strong focus on delivering excellent customer experience and satisfaction.
• Proven ability to increase revenue and improve efficiency.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze financial and operational data to inform decisions.

Responsibilities

• Oversee daily operations of the service department with efficient workflow.
• Lead, motivate, and develop service technicians and staff to high performance.
• Deliver exceptional customer service to enhance satisfaction and loyalty.
• Implement strategies to increase revenue through upselling and promotions.
• Monitor metrics: productivity, profitability, and customer feedback.
• Maintain strong relationships with customers, addressing concerns promptly.
• Collaborate with other departments to optimize dealership performance.

Skills

Auto service mgmt

Customer experience

Revenue growth

Leadership

Team motivation

Organizational skills

Analytical skills

Job description

Description

Auto Service Manager

We are seeking a dynamic and results-driven Auto Service Manager to lead our service department with excellence. The ideal candidate will be a top performer, dedicated to enhancing the customer experience while driving revenue growth. This role offers an exciting opportunity to lead by example and foster a high-performance team committed to quality service and operational efficiency.

Requirements

Key Responsibilities:

• Oversee daily operations of the service department, ensuring smooth and efficient workflow
• Lead, motivate, and develop service technicians and staff to achieve high performance standards
• Focus on delivering exceptional customer service to enhance satisfaction and loyalty
• Implement strategies to increase revenue through upselling, service promotions, and operational improvements
• Monitor and manage department metrics, including productivity, profitability, and customer feedback
• Maintain strong relationships with customers, addressing concerns promptly and professionally
• Collaborate with other departments to optimize overall dealership performance

Skills and Qualifications:

• Proven experience as an Auto Service Manager or similar leadership role in automotive service
• Strong focus on customer experience and satisfaction
• Demonstrated ability to increase revenue and improve operational efficiency
• Excellent leadership, communication, and interpersonal skills
• Ability to lead by example and motivate a team
• Strong organizational and problem-solving skills
• Ability to analyze financial and operational data to make informed decisions

Join our team and be part of a company that values top performance, customer satisfaction, and professional growth. We offer a supportive work environment, competitive compensation, and opportunities for advancement in the automotive industry.