Service Manager

Feldman Automotive; Woodhaven (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Feldman Automotive in Michigan is seeking a skilled Service Manager to oversee our service department and drive customer satisfaction.

You will lead a team of service professionals, optimize daily operations, and implement policies to improve service delivery while maintaining safety and quality standards.

This role offers competitive compensation, benefits, and opportunities for professional growth within a family‑owned dealer.

Qualifications

• 5+ years of experience in a service management role or similar position.
• Excellent communication and interpersonal skills.
• Strong leadership and management skills.
• Ability to analyze data and make informed decisions.
• Customer-focused mindset with a commitment to service excellence.
• Proficient in relevant software and technology.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage daily operations of the service department to ensure efficiency and effectiveness.
• Lead, train, and mentor service staff to enhance their skills and performance.
• Develop and implement service policies and procedures to improve customer experience.
• Monitor service metrics and analyze data to identify areas for improvement.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain a safe and organized work environment.

Skills

Leadership

Communication

Analytical thinking

Customer focus

Problem solving

Attention to detail

Teamwork

Adaptability

Tools

Microsoft Office

CRM software

Service management software

Job description

Description

Job Title: Service Manager

Job Summary:

We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for managing service operations, leading a team of service professionals, and implementing strategies to improve service delivery.

Key Responsibilities:

• Manage daily operations of the service department to ensure efficiency and effectiveness.
• Lead, train, and mentor service staff to enhance their skills and performance.
• Develop and implement service policies and procedures to improve customer experience.
• Monitor service metrics and analyze data to identify areas for improvement.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain a safe and organized work environment.

Skills and Qualifications:

• Proven experience in a service management role or similar position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Customer-focused mindset with a commitment to service excellence.
• Proficient in relevant software and technology.
• Strong problem-solving skills and attention to detail.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

Requirements

• 5+ years of experience in service management
• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Ability to work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Proficient in Microsoft Office and other relevant software applications

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.