Service Manager

Socket.dev; Woodhaven (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Socket.dev in Woodhaven, Michigan, is seeking a Service Manager to oversee the service department, drive efficiency, and ensure the highest level of customer satisfaction.

You will lead a team of service professionals, implement service policies, monitor metrics, resolve issues promptly, and collaborate with other departments to deliver seamless, safe, and professional service while fostering a culture of continuous improvement.

Qualifications

• 5+ years of experience in service management.
• Excellent communication and interpersonal skills.
• Strong leadership and management skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficient in Microsoft Office and other relevant software applications.

Responsibilities

• Manage daily operations of the service department to ensure efficiency and effectiveness.
• Lead, train, and mentor service staff to enhance their skills and performance.
• Develop and implement service policies and procedures to improve customer experience.
• Monitor service metrics and analyze data to identify areas for improvement.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain a safe and organized work environment.

Skills

Leadership

Communication

Data analysis

Customer focus

Team management

Tools

Microsoft Office

Job description

Description

Job Title: Service Manager

Job Summary:

We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for managing service operations, leading a team of service professionals, and implementing strategies to improve service delivery.

Key Responsibilities:

• Manage daily operations of the service department to ensure efficiency and effectiveness.
• Lead, train, and mentor service staff to enhance their skills and performance.
• Develop and implement service policies and procedures to improve customer experience.
• Monitor service metrics and analyze data to identify areas for improvement.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain a safe and organized work environment.

Skills and Qualifications:

• Proven experience in a service management role or similar position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Customer-focused mindset with a commitment to service excellence.
• Proficient in relevant software and technology.
• Strong problem-solving skills and attention to detail.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

Requirements

• 5+ years of experience in service management
• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Ability to work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Proficient in Microsoft Office and other relevant software applications

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.